As Senior Director of Client Solutions and Innovation, Cailin Heilig helps lead an innovation team of nationally recognized professionals with subject matter expertise in legal project management, process improvement, pricing, data analytics, knowledge management, artificial intelligence/machine learning, litigation support, and legal research.
Prior to joining Baker Donelson, Cailin served in-house at a Fortune 500 bank as the head of external legal services, overseeing the financial and performance management of the bank's legal service providers, including global law firms. Cailin advised leadership on strategies and execution concerning law firm utilization and directed initiatives to innovate and improve upon the value of services offered by the bank's firms.
Before going in-house, Cailin was a litigator at an AmLaw 10 law firm and defended companies against complex labor and employment litigation, including class certification defense and federal and state trials, and advised on workforce changes, including transactions. There, Cailin also served in a client relations role, growing the firm's long-term client relationships by identifying and implementing strategies and tactics to strengthen client satisfaction.