Chattanooga

Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC has an immediate opening for a front line Help Desk Support Specialist. This position may be located at any office within the Firm's footprint. This position would work a Tuesday through Saturday and Sunday shift.  A candidate with three or more years of experience working in a legal environment is desired (legal secretary, paralegal, etc.).  We may be willing to train a candidate on the technical requirements depending on that candidate’s level of experience working with attorneys and legal staff.

Responsibilities will include:

• Providing remote support via telephone and remote access to end-users.
• Proficiency in Windows 11 operating system and Office 365 , Net Documents document management system; applications w/emphasis on Outlook, Word and Excel.
• Ability to research technical issues and document solutions in a timely manner.
• Tracking incidents through resolution, providing written solutions to problems for Knowledge Base.
• Communicating effectively with both unskilled and skilled PC users.
• Handling sensitive and/or confidential documents and information.

Job Requirements will include:

• Knowledge of Document Management Systems (Net Documents)
• Proficient in Microsoft Office applications (including PowerPoint presentations, Excel spreadsheets and Word styles, legal numbering, tables, etc.)
• Knowledge of legal systems & usage a plus.
• Ability to work in a fast-paced team environment.
• Attention to detail with emphasis on accuracy and quality.
• Excellent communication and customer service skills.

Must provide minimum authorization to work in the United States. Resumes only accepted for job posted. Please click here to apply.

Thank you for submitting your resume. After our hiring committee has had a chance to review all candidates for this position, we will reach out to only those that will be moving on to the next step in our recruiting process. We appreciate your interest in the position and will contact you if further action is necessary.

Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC is an equal opportunity employer and all qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, physical or mental disability, veteran status, gender identity and marital status.

Baker, Donelson, Bearman, Caldwell & Berkowitz, P.C. seeks a mid-level associate with four or more years of debt finance experience to join its thriving Financial Services Transaction practice. Specific experience representing lenders and borrowers on leveraged finance transactions, including drafting and negotiating credit agreements, intercreditor agreements, security agreements and other primary loan documents, as well as managing transaction closings and supervising junior associates and paralegals is preferred. Experience with mezzanine finance or other private credit funds is a plus. Applicants who have excellent analytical and writing skills, as well as a strong understanding of acquisition financing, are sought to become a part of a nationally recognized financial services team. We seek a bright, hard-working person with good judgment and attention to detail. For consideration, please click here. Please also include your resume, cover letter, and a copy of your law school transcript.

Baker, Donelson, Bearman, Caldwell, & Berkowitz PC has an immediate opening for a Law Firm Electronic Billing Specialist. This position is 90% remote working from a Firm office two days a month. This position may be associated with any Firm office location. The successful candidate will be responsible for all aspects of executing attorney eBilling. This position requires a detail-oriented person with excellent critical thinking skills; multi-tasking abilities in support of a large, fast-moving law firm; a team player attitude with a positive outlook; excellent verbal and written skills; ability to work independently and a self-starter; a professional and punctual manner; flexibility to work overtime when needed; and the ability to tackle challenges and work efficiently and effectively and handle other duties and responsibilities, as assigned.

This role requires fluency in Microsoft Office programs / applications, Aderant or other legal accounting software experience. A minimum of 2 years college and an accounting background are preferred. Will train the right candidate

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works with appropriate firm personnel to ensure new clients/matters are set up correctly in the required eBilling platform.
• Addresses and responds to questions on electronic billing issues. Follows through in a timely manner to ensure questions are satisfactorily addressed.
• Manages the electronic invoice submission process through payment; while tracking exclusions and appeals, deadlines, etc.
• Monitors new timekeepers to ensure they are on approved rate cards for efficient invoice approval and payment.
• Monthly reconciliations between BillBlast and legal software system to ensure all invoices have been successfully eBilled. Follows up as needed.
• Weekly review of eBilling status through BillBlast to ensure there are no issues.
• Works with BillBlast to resolve electronic billing problems.
• Reviews and ensures the eBilling guidelines are noted on the appropriate matter notes.
• Ensure monthly eBilling is completed by firm deadlines.
• Prepare documentation and process mark-downs in accordance with Firm policy.
• Ability to professionally and effectively interact and communicate with attorneys, secretaries (assistants), administrative staff and clients.
• Review and verify accuracy of billing and supporting documentation as required, including cost back up documentation.
• Research and respond to inquiries regarding billing issues and problems.
• Understand and apply Firm billing policies.
• Understand and comply with individual client billing guidelines.
• Observe and maintain confidentiality of client and firm matters.
• Knowledge of various computer software programs to perform duties and responsibilities (Excel, Word, Aderant, BillBlast and various eBilling platforms.
• Thoroughly understand firm, client, matter and exception rates and discounts.
• Has a working knowledge of client guidelines for assigned attorneys and clients.
• Proactively addresses errors that may result in delays in uploading or rejection of invoices.
• Analyze and problem-solve eBilling rejections independently, without additional escalation.
• Facilitate the set-up of clients who are transitioning to electronic billing or changing electronic billing vendors to ensure a smooth transition.

 KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

1. Knowledge of various computer software programs to perform duties and responsibilities (Excel, Word, Aderant, BillBlast and various eBilling platforms.)
2. Must have good organizational, communication and math skills.
3. Must be detail oriented.
4. Must be able to endure highly stressful situations and constant disruptions.
5. Overtime when needed.

ADDITIONAL INFO

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

All employees are required to comply with the Firm’s information privacy and security requirements including its acceptable use policy. Such requirements are dictated by laws and regulations, by professional standards and by the Firm manual.

Must provide minimum authorization to work in the United States. Resumes accepted only for job posted. Please click here to apply. 

Thank you for submitting your resume.  After our hiring committee has had a chance to review all candidates for this position, we will reach out to only those that will be moving on to the next step in our recruiting process. We appreciate your interest in the position and will contact you if further action is necessary.

Baker, Donelson, Bearman, Caldwell & Berkowitz, PC is an equal opportunity employer. All qualified applicants receive consideration for employment, and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, physical or mental disability, veteran status, gender identity, gender expression and marital status.

Baker, Donelson, Bearman, Caldwell, & Berkowitz PC has an immediate opening for a Senior Client Credit Analyst / Revenue Services Coordinator. This position is hybrid/remote and can be located at any office within the Firm’s footprint. The ideal candidate will demonstrate commitment to the Firm’s vision, mission, and core values. Must possess strong written and verbal communication skills and develop professional relationships and build rapport with others. Overall good work-ethic and willingness to adapt to change.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Essential functions are primary job duties that incumbents must be able to perform unassisted or with reasonable accommodation made by the employer.
• Conduct thorough credit risk assessments of clients, including financial statement analysis and creditworthiness evaluation.
• Actively review and analyze client accounts, determining creditworthiness based on financial data, credit reports, and payment history.
• Collaborate with legal teams to understand client engagements and associated credit risks.
• Advise on the need for retainers, and payment plans.
• Provide strategic recommendations to mitigate credit risk and improve credit risk management processes.
• Continue to evaluate the new client credit risk process for needed modifications.
• Participate in monthly client accounts meetings to report on the progress of clients with credit limits, retainers, and payment plans.
• Conduct meetings with attorneys and management to advise on client payment status.
• Stay updated on industry trends, regulatory changes, and best practices in credit risk management.
• Per attorney approval establish direct contact with clients on aged accounts
• Assist in the development and maintenance of credit risk policies and procedures.
• Mentor and provide guidance to junior analysts within the team.
• Reporting as requested or needed.
• Review settlements and payment arrangements.
• Other job-related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Bachelor’s degree in accounting/ finance or equivalent experience working credit analysis.
• Experience in managing credit function and risk management. Including credit scoring models.
• Client focus with an understanding of credit analysis and collections.
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
• Ability to coordinate with multiple departments to achieve business objectives.
• Advanced proficiency in MS Office, primarily Excel.
• Must be creative, resourceful, organized, and able to work well independently and as part of a team.
• Work involves confidential and sensitive information. Discretion is essential.

Must provide minimum authorization to work in the United States.  Resumes only accepted for job posted. Please click here to apply.

Thank you for submitting your resume.  After our hiring committee has had a chance to review all candidates for this position, we will reach out to only those that will be moving on to the next step in our recruiting process.  We appreciate your interest in the position and will contact you if further action is necessary.

Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC is an equal opportunity employer and all qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, physical or mental disability, veteran status, gender identity, gender expression and marital status.

Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC has an immediate opening for an Experienced Law Firm Billing Manager. This position may be located at any office within the Firm’s footprint.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential functions are primarily job duties that incumbents must be able to perform unassisted or with some reasonable accommodation made by the employer.

• Motivate, mentor, and provide leadership to the Billing team, including but not limited to, establishing controls to ensure the quality and integrity of the billing processes
• Monitor workload distribution and overtime requirements, identifying areas where efficiencies of the billing and/or collections function can be improved. Work with the Director of Revenue Services to implement approved changes
• Maintain hands-on knowledge of all billing related functions in order to provide proper training, back-up, and support, including, but not limited to bill preparation, bill review, pre-bill review, write off management and exception rate management
• Manage and oversee all Billing Department functions and organization, assuring work is completed accurately and effectively within defined deadlines.
• Monitor actual billings against budgets/targets and liaise with other Revenue Managers when necessary
• Conduct group and individual training for all billing software users
• Maintain and update billing training manual and related presentations, as required
• Leading the Billing team with a results-oriented approach
• Review of billing progress including compiling reports and analysis of billing statistics

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Strong working knowledge of the billing functions and legal billing cycles
• Excellent written and verbal communication skills
• Highly proficient in Excel
• Experience with operations/ financial systems (Aderant)
• Previous law firm billing management experience
• Detail orientated, efficient, organized with the ability to multitask
• Strong analytical and problem-solving skills
• Possess strong organizational, interpersonal and communication (oral and written) skills
• Possess an aptitude for detail.
• Ability to work efficiently and ability to work under pressure with or without direct supervision.
• Must be able to handle multiple projects and be familiar with computerized databases and on-line services
• Ability to organize and prioritize numerous tasks and complete them under time constraints.

Must provide minimum authorization to work in the United States.  Resumes only accepted for job posted. Please click here to apply.

Thank you for submitting your resume.  After our hiring committee has had a chance to review all candidates for this position, we will reach out to only those that will be moving on to the next step in our recruiting process.  We appreciate your interest in the position and will contact you if further action is necessary.

Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC is an equal opportunity employer and all qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, physical or mental disability, veteran status, gender identity, gender expression and marital status

Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC has an immediate opening for a Law Firm Experienced New Business Intake Specialist. This position reports directly to the New Business Intake Manager and will be part of the Revenue Services Department. The ideal candidate will have NBI Software experience, be extremely professional, possess exceptional communication, organizational and computer skills, have strong proficiencies in the Microsoft Office Suite, and the ability to work effectively within a group or independently. In addition, the candidate should be detail-oriented and able to multi-task and work well in a fast-paced environment. Candidate may reside in Atlanta, Baltimore, Charleston, Charlotte, Chattanooga, Columbia, Ft. Lauderdale, Johnson City, Knoxville, Orlando, Raleigh, or Tallahassee areas. The position is remote other than in office work days on the 2nd and 4th mandatory Wednesdays of each month.

Essential duties and responsibilities will include:

1. 1. Performing functions leading to the production of conflict reports, client-matter openings, and edits
   2. Creating client-matter numbers, producing conflict reports to be distributed to the Centralized Conflicts Review Department
   3. Processing conflict reports for all potential new hires
   4. Reviewing client engagement letters
   5. Maintaining firm databases by entering, updating, and retrieving data
   6. Creating Excel spreadsheets for importing client-matter information and conflict parties
   7. Adhering to departmental policies and procedures are
   8. Research and answer questions for internal clients
   9. Handle other job-related duties including special projects as assigned by the New Business Intake Manager or Director of Revenue Services

The ideal candidate should possess the following skills:

1. 1. Must have excellent verbal and written communication skills
   2. Must be able to interact across departmental divisions
   3. Must have excellent analytical, organizational, interpersonal and presentation competence
   4. Must be able to multi-task in a fast-paced environment, work under pressure, and balance multiple competing priorities
   5. Proficiency in Microsoft Office required
   6. Must demonstrate the ability to analyze complex problems and recommend and/or implement solutions
   7. Must have the ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships with both attorneys and staff
   8. Must be able to learn quickly, be flexible, and think strategically
   9. Must work well independently and in teams, share information, support colleagues, and encourage participation
   10. Should be enthusiastic, self-motivated, and effective under pressure
   11. Should have a strong work ethic and keen attention to detail and accuracy
   12. Overtime may be required

Must provide minimum authorization to work in the United States. Resumes only accepted for job posted. Please click here to apply.

Thank you for submitting your resume. After our hiring committee has had a chance to review all candidates for this position, we will reach out to only those that will be moving on to the next step in our recruiting process. We appreciate your interest in the position and will contact you if further action is necessary.

Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC is an equal opportunity employer and all qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, physical or mental disability, veteran status, gender identity and marital status.

Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC has an immediate opening for a Client Account Specialist. Candidate may reside in Charlotte, Raleigh, Charleston, Nashville, Baltimore, Baton Rouge, Birmingham, Chattanooga, Houston, Jackson, Knoxville, Memphis, Atlanta, or New Orleans areas. The position is remote other than the 2^nd and 4^th mandatory Wednesdays of each month.

Salary is based upon years of experience and location.

Responsible for collecting the firm’s accounts receivable through working directly with the client billing attorneys and, in many situations, directly with the client. Sending follow-up inquiries, negotiating with past due accounts. Document and maintain accurate records. Know commonly used collection concepts, practices, and procedures. Use firm established guidelines and procedures to perform the functions of the job. Maintain ambitious standards and professional collection activities and support. This position is considered professional level. Reports directly to the Client Accounts Manager. Daily contacts include but are not limited to the Director of Revenue Services, CEO, COO, CFAO, Managing Shareholder, Office Administrators, Accounting, Finance, Administration, Attorneys, and Secretaries.

Key Responsibilities include:

1. Collaborate with client (billing) attorneys regarding their aged A/R.
2. Communicate with clients via email and telephone regarding aged accounts receivable upon billing attorney approval.
3. Perform account reconciliations to ensure accurate billing and payment applications.
4. Compile information for reporting of the progress of collections and accounts receivable aging.
5. Analyze, investigate, and clarify problem
6. Report problem and/or doubtful accounts to appropriate parties (CEO, COO, Managing Shareholders, Office Administrator, CFAO, Director of Revenue Services).
7. Facilitate and expedite the allocations of aged accounts
8. Monitor the opening of new matters for existing clients with collection and/or write-off issues.
9. Monitor accounts with collection
10. Oversee automatic reminder statements for the Firm, making sure that waivers and reminders are generated and mailed.
11. Follow up on approved electronically billed
12. Monitor receivable write-offs for the
13. Manage any client/attorney
14. Participate in monthly Client Accounts meetings to report collection
15. Assist Manager with compiling, tracking, and monitoring Firm fiscal year end process as requested.
16. Manages other job-related duties as assigned by the Director of Revenue Qualifications will include:
17. Computer experience with knowledge of Word, Excel, Collections software
18. ARCS and ADERANT a plus
19. Must have good organizational, communication and math skills.
20. Must be detail oriented, able to work in a fast-paced environment.
21. Ability to use good judgement and discretion in establishing and maintaining relationships with attorneys, staff, and clients.
22. Overtime may be required.
23. Travel may be required.

Must provide minimum authorization to work in the United States. Resumes only accepted for job posted. Please click here to apply.

Thank you for submitting your resume. After our hiring committee has had a chance to review all candidates for this position, we will reach out to only those that will be moving on to the next step in our recruiting process. We appreciate your interest in the position and will contact you if further action is necessary.

Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC is an equal opportunity employer, and all qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, physical or mental disability, veteran status, gender identity, gender expression and marital status.